Privacy Policy

Introduction

Sustax ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us in relation to our container housing and modular steel construction solutions.

By using our services or providing us with your information, you consent to the practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

We may collect the following types of personal information:

Contact information (name, email address, phone number, mailing address)
Company information (company name, position, industry)
Project details and specifications for quotes and consultations
Payment and billing information for transactions
Communication records and correspondence
Technical specifications and site assessment data

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address and device information
Browser type and operating system
Pages visited and time spent on our site
Referring website and search terms
Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for various purposes, including:

Service Delivery

Providing consultation services
Creating custom designs
Processing orders and quotes
Site assessment and installation

Communication

Responding to inquiries
Sending project updates
Technical support
Marketing communications

Business Operations

Processing payments
Managing customer relationships
Quality control and improvement
Legal compliance

Analytics & Improvement

Website performance analysis
Service improvement
Market research
Product development

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as logistics partners, payment processors, and technology service providers.

Business Partners

For project delivery across our global network of 160+ countries, we may share relevant information with authorized distributors, installers, and local partners.

Legal Requirements

We may disclose information when required by law, regulation, or court order, or to protect our rights, property, or safety, or that of others.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

Encryption

SSL/TLS encryption for data transmission

Access Control

Restricted access to authorized personnel only

Regular Monitoring

Continuous security monitoring and updates

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

Request access to your personal information and receive a copy in a portable format.

Correction and Update

Request correction of inaccurate or incomplete personal information.

Deletion

Request deletion of your personal information, subject to legal and contractual obligations.

Marketing Opt-out

Unsubscribe from marketing communications at any time.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences.

Types of Cookies We Use:

• Essential cookies for website functionality
• Analytics cookies for performance measurement
• Preference cookies to remember your settings
• Marketing cookies for relevant advertising

International Data Transfers

As a global company serving 160+ countries with manufacturing operations in China, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

• Compliance with applicable data protection laws
• Implementation of appropriate technical and organizational measures
• Contractual protections with international partners
• Adherence to industry standards and certifications (ISO9001, CE, UL, SGS)

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Retention periods vary based on:

Customer Information

Retained for the duration of business relationship plus applicable legal requirements

Project Data

Retained for warranty period and legal compliance requirements

Marketing Data

Retained until you opt-out or withdraw consent

Website Analytics

Typically retained for 24-26 months for performance analysis

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us:

Privacy Officer

Email: [email protected]

WhatsApp / Phone: +86 182-0516-8348

Response Time: 24 hours

Address

Sustax Container Housing

Factory Building 53, Venture Capital Industrial Square, Suzhou Industrial Park, Suzhou City, Jiangsu Province

China

For urgent privacy matters or data breach notifications, please contact us immediately at [email protected]

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

Posting the updated policy on our website

Sending email notifications to registered users

Providing prominent notice on our website

Effective Date: This Privacy Policy is effective as of December 2024. Your continued use of our services after any changes indicates your acceptance of the updated policy.